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about_mission_secondary

“To provide exceptional customer service every time; dressed to perfection.”

From the moment the first car was parked, customer service was the focus of Lone Star Valet’s parking operation. Since then, we’ve evolved into a reputable professional parking company where that same exceptional customer service has dictated everything from our uniforms to our procedures. In that, we have never faltered.

Our founders & management’s simple mission statement encompasses Lone Star Valet’s service standards and expectations. Remarkable customer service defines our company from our valet parking attendants to our executive team and this running mantra is instilled within us from our very first day. And yet, we refuse to stop at customer service. We know the importance of appearing trustworthy which is why we also expect our team members to be well groomed and in proper uniform at all times. 

Although an elegant image and outstanding customer service are our foundation, it is also important that we reach beyond what is expected within the valet industry which is why we obsessively monitor risk management, ensuring our clients’ comfort while handling their customers’ or guests’ vehicles. 

We are proud to offer our services in the following cities. If you are looking for service in an area not listed, please contact our business development team.

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Texas

  • Dallas
  • Fort Worth
  • Plano
  • Frisco
  • Arlington
  • Southlake
  • Addison
  • Irving
  • Grapevine
  • Rockwall
  • La Cantera (San Antonio)

Oklahoma

  • Thackerville

Colorado

  • Denver
  • Cherry Creek (Denver)

Florida

  • Miami
  • Miami Beach
Michael: President
Kyle: Vice President of Operations
Ryan: Operating Partner, CO
Crissy: Director of Business Development
Marcelo: National Sales Director
Nick: Claims and Scheduling Manager
Randy: Controller
Janna: Director of Human Resources

Lone Star Valet operates under the highest standards so we may guarantee that each of our clients receive phenomenal customer service. We take great care and pride in training our employees to provide the best possible team for each patron. We’re focused on providing the highest quality experience through professional attitude, appearance, and assistance. Lone Star Valet’s service standards include:

Hiring Standards

  • Hold minimal traffic violations
  • Pass mandatory drug tests
  • Pass background checks
  • Hold a clean criminal record
Higher Standards
  • Results-driven customer service training
  • Tailored operating procedures for each account
  • Responsive claims procedures

Appearance Standards

  • Clean cut
  • Clean shaven
  • No visible tattoos/piercings
  • Clean, completed company issued uniform

Testimonials

“In each market I have used Lone Star Valet, a common thread running through the entire organization has been their punctual, well groomed, properly attired attendants who are courteous and professional to their guests.”

“After a professional presentation of their company skills and expertise, we made the decision to bring Lone Star Valet out to the hotel for a test run weekend. The service was such a success they never left our front drive.”

Lone Star Valet’s corporate operations team boasts over seventy-five years in combined experience in the parking industry.  Our team has consulted with groups on everything from hiring and training a new valet company to logistics of future garages and lots.

Consultation Services

LSgo

Our “ready, text, go!” valet program allows guests to alert valet parking attendants when they are ready to leave by phone text.  LSgo or “Lone Star go” not only offers reduced wait times and marketing opportunities, but each client that uses LSgo has the opportunity to create personalized response messages to thank their guests for their business, remind them of specials or happy hours, and prompt guests to participate in surveys or reviews.

Park ‘N Stroll

Lone Star Valet’s Park ‘N Stroll system allows your guests to drop their car off at one podium, but pick it up at another while still receiving premium customer service. Park ‘N Stroll promotes walkability on properties, encourages patrons to valet park and stay, and creates exposure for multiple venues. 

Doorman and Bellman Program

Lone Star Valet doormen and bellman offer an added amenity for many of our clients. Our doormen and bellmen participate in the same customer service and operations orientation that our valet parking attendants attend, ensuring the highest level of professionalism and courteousness. Our team works to ensure doormen and bellmen cooperate with our valet attendants and clients’ staff to become a seamless addition to our clients’ team.

Employee Shuttle Program

Our Employee Shuttle Program can be the perfect solution for overcrowded parking situations or for individuals looking to monitor employee parking. Lone Star Valet’s Employee Shuttle Program offers courtesy rides for employees from their designated parking place. Our shuttle operator can also take an optional log of who is using the service. Employee Shuttle Programs are tailored to meet the needs of each location.

Concierge on Wheels

Our Concierge on Wheels program is an excellent upgrade if you’re interested in taking your guest experience to an extraordinary level. Lone Star Valet’s Concierge on Wheels greets guests, answers questions, and directs traffic to make sure that your guests have exceedingly superior service the moment they arrive on property until the moment they leave.

Private Events

Special Events

Since 1995, Lone Star Valet has earned the trust of premiere event planners to offer exceptional first and last impressions. Outfitted in company issued uniforms, our trained valet attendants deliver superlative customer service at each event.

To Lone Star Valet, the safety and security of your guests and their vehicles is of the utmost importance. This is why we operate an efficient and reliable service with the added shelter of a ten million dollar insurance policy.

Who We Service

Lone Star Valet services elite venues in our field areas including f.i.g., events for D Magazine, events for Modern Luxury, Park Place Motorcars, Ritz-Carlton, The Rustic, Cielo at Castle Pines, and Greystone Manor and Estate.

Lone Star Valet assists over six hundred private occasions each year for a myriad of events including weddings, charities, galas, and residential parties. If a client needs only two valets or if their function requires a hundred, we are capable of any size affair.

For a quote, please fill out an online event quote form and one of our representatives will be happy to assist you.

Parking Management

Lone Star Valet provides valuable and experienced parking services to manage a variety of commercial parking assets such as mixed-use developments and shopping centers, restaurants, hotels and resorts, hospitals and healthcare facilities, and event venues. Our professional services include valet parking, event parking management, garage management, surface lot management, and private events. Our seasoned upper management orchestrates hundreds of screened and trained parking attendants across Dallas-Fort Worth, Miami, and Denver. Lone Star Valet parking attendants provide remarkable customer service while dressed to perfection every single time.

Additional services include automated and manned revenue control systems, equipment purchasing and financing, way-finding signage, cleaning, and parking structure maintenance. Contact a Lone Star Valet representative today for a comprehensive proposal.

Event Parking

Lone Star Valet offers experienced event parking attendants to safely and effectively manage your parking demands during major functions and events. Our service capabilities include anything from top event venues and concert venues, charity balls, and fundraisers, to smaller scale affairs. Our clientele includes notable patrons such as f.i.g., D Magazine, Modern Luxury, Park Place Motorcars, Ritz-Carlton, The Rustic, Cielo at Castle Pines, and Greystone Manor and Estate. Lone Star Valet event services includes revenue control, uniformed parking attendants, signage, barriers, cones and delineators, pre-planning meetings, traffic flow, and contingency plans to ensure a successful event.

Garage Management

Lone Star Valet offers parking management services for parking structures and surface lots. Our protocols include screened managers and attendants, auditing procedures, and revenue control systems, including PCI compliant software. Lone Star Valet offers equipment financing, project installation, revenue reporting, revenue control programming, competitive rate analysis, discount/validation/employee parking, and equipment and facility maintenance. 

Event, Garage, and Lot Management

Our experience in garage and lot management has taught the Lone Star Valet team that transparent reporting and the ability to be a one stop shop is extremely important to clients. Our management team uses clear financial reporting in order to prevent loss of business traffic so that you may enjoy maximized profits.  Lone Star Valet also offers our partners the opportunity to provide uniform service and procedures through our ability to equip their entire garage or lot.

Benefits to Lone Star Valet Event, Garage and Lot Management

  • We provide transparent reporting where data is organized and available to highlight financial trends leading to maximized profits.
  • Financial auditing, along with web-based surveillance systems monitored by both Lone Star’s management and our client’s management, coupled with scheduled unannounced manager visits to lots and garages, provides for the most accurate profits for our partners.

 

Valet Parking

Mixed-use Developments, Shopping Centers, Luxury Apartments and Condominiums

Our portfolio includes a number of highly visible multi-million dollar commercial real estate locations in the Dallas/Fort-Worth area because Lone Star Valet remains one of the most trusted parking management providers. Our team of experienced professionals work in unison with property managers to implement programs that deliver value to a property, while meeting obligations to investors and ownership groups.  Our insight and experience enables us to make informed decisions leading to the most efficient and reliable valet, garage, or lot management services.

Restaurants

As a leading authority in restaurant parking services, Lone Star Valet is positioned to be a trusted resource for the most discerning clients in the food service industry. With over 20 years of experience in serving the restaurant industry, Lone Star Valet’s portfolio boasts some of the most coveted top-tier brands within that industry such as Darden, CRO, Inc., and the privately held brand Pappas.

Healthcare Facilities

Lone Star Valet is attentive to the sensitive nature of our healthcare patrons, prompting a fully customizable and appropriate parking program for healthcare facilities. Each account is assigned to a dedicated Lone Star Valet Area Manager who maintains the account with proper staffing levels comprised of trained parking attendants. Lone Star Valet operates under a ten million dollar insurance policy and is committed to offering safe parking services to you and your patients.

Hotels and Resorts

LSV maximizes parking revenues, improves guest experience, elevates customer review scores, and minimizes negative feedback from guests.  Hotel and resort operations offer a myriad of moving parts that contribute to complex parking conditions that require insight and understanding.  LSV is well versed in the components involving hotel operations including occupancies, arrivals/departures, city-wide conventions, banquet events, employee parking and self-parking. 

Private Events

Lone Star Valet services top event venues in our service areas to include f.i.g., D Magazine events, Park Place Motorcars, Ritz-Carlton, Cielo at Castle Pines, and Greystone Manor and Estate.  Our trained valet attendants outfitted in company issued uniforms deliver exceptional customer service at each event.  Additionally, we operate an efficient and reliable service covered under a $10 Million insurance policy.  For a quote, please fill out an online event quote form and one of our representatives will be happy to assist you.

Exceptional Upgrade Suggestion:

LSV suggests our doorman and bellman as a great upgrade to add even more to your guests’ experience.  Our doormen and bellman greet guests, answer questions, assist with bags and open doors to make sure that your guests have exceptional service the moment they arrive on your property.  LSV will manage your doormen and bellmen to streamline your entire front drive.

Hotels

Hotels and Resorts

Lone Star Valet supports our hotel partners through account auditing and transparent reporting. We are well versed in honoring contractual revenue splits and ensuring our partners receive punctual, fair, and honest payments. Every member of the Lone Star Valet team strives to offer exceptional customer service and operates as a seamless extension of our hotel partners. Operationally, we strengthen our partner’s rating scores through strong customer service and tested operational procedures. We help to elevate the overall customer service experience vital to achieving a 5 star rating and an AAA 5 Diamond rating.

Benefits to Valeting with Lone Star Valet

  • Financial account auditing, including frequent manager site visits, surveillance cameras, and unannounced visits from ownership leading to more accurate financial reporting, creating accurate revenue splits and maximized profits.
  • Service standards and tested operational policies to create a positive first and last impression for guests. Our team is open to developing tailored service audits to ensure that we assist our partners in achieving high customer service ratings.

Exceptional Upgrade Suggestion:

LSV suggests Park and Stroll to many of our venue partners.  Our professional parking attendants have mastered the management of multi-podium venues allowing customers to drop off at one podium and pick up at another.  Park and Stroll encourages customers to truly enjoy your venue as a destination!

Mixed-Use Developments

Movie Theaters, Multi-Use Facilities, Shopping Centers, and Cultural Venues

Lone Star Valet services multi-use facilities, movie theaters, shopping centers and other venues. Our team realizes that each of these locations has one thing in common. They each have unique parking problems and unique parking and customer service needs. Lone Star Valet’s experienced operations management has developed systems to help drive traffic to the tenants of multi-use facilities and shopping centers. We’ve developed and tailored our systems to simplify parking at movie theaters and cultural venues.

Benefits to Large Scale Valeting with Lone Star Valet

  • Customized site plans accommodating both valet and self-parking to create easy parking, driving more traffic to tenants leading to increased business for all.
  • Continual site auditing to create adaptable operation systems to offer easy pick up and drop off of vehicles, leading to higher customer satisfaction and increasing return business.

 

Exceptional Upgrade Suggestion:

LSV suggests consultation services catered to our garage and lot management partners.  Our team utilizes our experience and expertise in areas such as traffic flow, parking layouts, equipment installation and equipment/garage usage to develop plans for future and existing locations.

Garage and Lot Management

Event, Garage, and Lot Management

Our experience in garage and lot management has taught the Lone Star Valet team that transparent reporting and the ability to be a one stop shop is extremely important to clients. Our management team uses clear financial reporting in order to prevent loss of business traffic so that you may enjoy maximized profits.  Lone Star Valet also offers our partners the opportunity to provide uniform service and procedures through our ability to equip their entire garage or lot.

Benefits to Valeting with Lone Star Valet

  • We provide transparent reporting where data is organized and available to highlight financial trends leading to maximized profits.
  • Financial auditing, along with web-based surveillance systems monitored by both Lone Star’s management and our client’s management, coupled with scheduled unannounced manager visits to lots and garages, provides for the most accurate profits for our partners.

 

Thank you for your interest in receiving additional information! Please fill out the form and we will fulfill your request as soon as possible.

Need a form listing additionally insured? Click the link below.

Additional Insured Form

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In the unlikely event of a claim petition, Lone Star Valet’s Claims Manager oversees each claim or incident reported. Our Claims Manager follows a quality standard operating procedure for handling each claim and documents all correspondence regarding each claim. Lone Star Valet believes in the importance of handling each claim swiftly and with the utmost care as a testament to our commitment to exceptional service.

  • Lone Star Valet management requires all Lone Star Valet employees to report any incident to their Lone Star Valet Manager immediately.
  • Once notified, the Lone Star Valet Manager will notify their Lone Star Valet’s Claims Manager.
  • Lone Star Valet’s Claims Manager will contact the owner/guest after the claim is filed in a timely manner.

If you need to file a claim or have questions regarding your claim, please contact our Claims Manager, Nick Clonts.

Claims Manager Contact Information:
nclonts@lonestarvalet.com
(972) 406-8400 ext. 308

  • Nick Clonts is available Monday through Friday, 10:00 am to 5:00 pm and will contact an owner or guest the same business day an incident is reported or by the following business day if the incident is reported during the weekend.
  • Lone Star Valet provides a manager on duty twenty-four hours a day who may be reached at (972) 904-3411 in the event of an incident or claim.

For inquiries about account billing, please contact our corporate office at (972) 406-8400 extension 309 or email us at billing@lonestarvalet.com.

For questions or to inquire about monthly parking, please contact our Denver office at (303) 623-2433.

Thank you for your request for an insurance certificate listing an additional insured. Please fill out the form and we will fulfill your request as soon as possible.  Please note the insurance certificate will reflect exactly how the form is filled out.

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Lone Star Valet services hundreds of special events each year and we’ve become the trusted service provider for many organizations, businesses, and individuals looking to add exceptional service to their high-profile events. When you compare Lone Star Valet with other valet companies, it’s clear that the competition doesn’t stack up. For a quote, please fill out our event quote form.
Lone Star
Valet
Competitor 
 Clean-cut, clean-shaven attendants
$5 million umbrella insurance policy
 Drug testing for attendants
 Background checks and DMV checks for attendants
 Customer service training

We are the preferred valet provider for D Magazine Events, Modern Luxury Events, Park Place Events, and The f.i.g. Events.

Event Quote Form

Lone Star Valet offers special event services to the Dallas Fort Worth Metroplex as well as the Denver and Cherry Creek Areas. We also provide services in their surrounding areas. Please contact us for more information by filling out our quote form.

We thank you for your interest! Please fill out this event quote form and we will send a quote to you shortly. If you wish to speak to someone in person, please call our corporate office at (972) 406-8400 x303. We look forward to serving you and your guests!

Testimonials

“The owner operated approach to their business is what intrigued me in the first place and that sense of ownership is conveyed throughout their ranks. All departments are easily accessible and ready and willing to help with any needs. That readiness along with full disclosure of their books only adds to the partnership.”
– Del Frisco’s Double Eagle Steak House, Fort Worth — GM Greg Kalina

“After a professional presentation of their company skills and expertise, we made the decision to bring Lone Star Valet out to the hotel for a test run weekend. The service was such a success they’ve never left our front drive since.”
– Winstar World Casino Hotel — GM Norman Smith

“With Lone Star on my property, I know my company and my clients are properly insured, my owner’s interests are protected, and my tenant’s patrons will be treated professionally through all interactions. The corporate staff has gone above and beyond to support our executive team and participate in any marketing and promotional activities as requested by us. Lone Star Valet is a true partner in business and I strongly recommend them as a preferred parking provider for your center.”
– UCR Asset Services — Sr. Property Manager Silvana Garcia

Qualifications

Are you a team player with a belief that good service does matter? Do you approach your work with an enthusiastic, energetic attitude?  Then Lone Star Valet is looking for you! We offer full-time positions or flexible hours as well as an opportunity for students and fully-employed individuals to earn extra income. 

Requirements

  • Be at least 18 years of age and be authorized to work in the United States.
  • Possess a valid driver’s license and a clean driving record.
  • Have a clean criminal record.
  • Have the ability to pass a drug test.
  • Have the ability to pass a standard/manual driving test.
  • Possess reliable transportation to and from work.
  • Possess a willingness to work outside in all types of weather and be capable of being on your feet for long periods of time.
  • Have at least three months customer service experience.
  • Possess excellent people skills and strong organizational skills.
  • Be extremely well-groomed. i.e. neat hair cut and clean-shaven with no beards, mustaches, long hair or visible tattoos.

Thank you for your interest in Lone Star Valet! We are always looking for exceptional people to join our team. To search current openings and to apply for a position at Lone Star Valet, please click the link below. We look forward to hearing from you!

 

Apply Now Online >>

Valet Attendant Refresher Course
HAPPY NEW YEAR!
Merry Christmas from Lone Star Valet
5 Things to Look for in a Valet Provider
Professional Parkers Wanted!
What We Are Thankful For
Account Spotlight: The Rustic
Get Your Dallas Stars Tickets!
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Valet Attendant Refresher Course

 Refresher Course:

Lone Star Valet’s National Sales Director, Marcelo Unterbug (pictured above), talks with several of our employees on Thursday, August 28 at a “refresher course” meeting. LSV believes in enriching our employees with current industry knowledge, which enables them to be their best self, on and off the job. Lone Star attendants look forward to our on-going training each month. There may even be a reward given for the guys and girls that can recite our mission statement to the top level management that attend. This mission statement identifies WHO we are as a company and what our clients, and their guests, can expect every time. 

“To Provide Exceptional Customer Service, Every Time; Dressed To Perfection”

HAPPY NEW YEAR!

Happy New Year from the Lone Star Valet Team!  We are looking forward to another year with our existing partners and cannot wait to build new partnerships.  Our team is ready and excited to see what 2014 has in store for us!

Merry Christmas from Lone Star Valet

christmas-2

5 Things to Look for in a Valet Provider

  1. Service Standards- It is extremely important to ensure that your provider can operate as an extension of you and your team.
  2. Insurance- Yes, you read that correctly.  Insurance is extremely important in a valet provider, because it protects you, your guests and their vehicles.
  3. Employee Hiring Process-  We recommend choosing a company that background checks and drug tests their employees.  We also think a DMV check is a great requirement for valets.
  4. Management- Understanding how your valet provider is structured can make a huge difference in the service you receive.  For example, having a manager at each account at every shift will make sure that there is an experienced and capable individual on your front drive at all times.
  5. Claims-  An effective and efficient claims procedure is a must have for valet companies.  This ensures that in the unfortunate event something happens, you will know that your company has a plan to address the issue.

Professional Parkers Wanted!

Lone Star Valet is currently hiring seasonal and part time help for many of our Dallas and Fort Worth accounts.  We are looking for team players who offer strong communication skills and problem solving skills.  Ideal candidates will have at least three months of customer service experience. Lone Star offers flexible scheduling, a minimum of $2.13 base pay and cash tip share paid out daily at all of our accounts.   Our management team will train you to become a professional parker equipped to move vehicles, assist in parking lot management and facilitate traffic control at accounts. Benefits:
  • Cash tip share paid out daily
  • Flexible scheduling
  • Exciting environment
  • Multiple locations in the DFW area
  • Opportunities for promotion and more responsibility
Qualifications:
  • Be at least 18 years of age
  • Be authorized to work in the U.S.
  • Possess a valid drivers license
  • Must pass a DMV check, background check and drug test
  • Must be willing to work outside in all weather conditions
  • Must be willing to be on your feet for long periods of time
  • Must be available Friday and Saturday nights
  • 3 months of customer service experience is preferred

What We Are Thankful For

Happy Thanksgiving!  Lone Star wanted to take a minute on this great holiday to be thankful for everyone who has helped us get to where we are.  First, we are thankful for each and every one of our valets.  We appreciate that you come to work ready to offer exceptional customer service every time, dressed to perfection.  We are also thankful for all of our partners.  We appreciate that you have given us the opportunity to work with you and offer our valet services to our patrons.  Thank you for believing in us and trusting us with your first impression.  Finally, we are thankful for everyone who has ever allowed us to valet their vehicle.  We appreciate that you trust us with your vehicle and are grateful that you are visiting our partners. The entire Lone Star Valet team would like to wish you a very happy Thanksgiving!  We hope you have a wonderful day with friends and family!

Account Spotlight: The Rustic

Lone Star Valet is proud to be offering our valet services at The Rustic on Thursdays, Fridays, Saturdays and Sundays.  Our team helped with the Grand Opening and was thrilled to become the regular valet provider.  The Rustic offers great live music, a fun atmosphere and an all around good time.  We hope you will come valet with us and check out The Rustic!

Get Your Dallas Stars Tickets!

It is not to late too get your Dallas Stars tickets by parking with Lone Star Valet.  This year, we are offering a buy one get one promotion for lower level tickets to select Dallas Stars games.  The promotion will run through the end of November, or until the tickets run out.  Come celebrate the weekend and park with us!

Corporate Office

14315 Inwood Rd
Suite #105
Dallas, Texas, 75244
Telephone 972.406.8400 Fax 972.406.8400 Would you rather fill out a form? Contact Form In case of emergency, please call our manager on duty at 972-904-3411.

Denver Office

1635 Stout Street
Suite #105
Denver, Colorado, 80202
Telephone 303.623.2433 Fax 303.607.0231 Would you rather fill out a form? Contact Form

Miami Office

1504 Bay Road
Suite #2
Miami Beach, Florida, 33139
Telephone 305.532.9970 Fax 305.532.9971 Would you rather fill out a form? Contact Form
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“In each market I have used Lone Star Valet; a common thread running through the entire organization has been their punctual, well groomed, properly attired attendants who are courteous and professional to their guests. I have operated a number of locations that were logistical nightmares, parking up to seven hundred cards nightly. Lone Star ran these accounts seamlessly with proper staffing loads and without incidents.”
– Monte Morris, General Manager
Bob’s Steak and Chop House