- Fort Worth
- La Cantera (San Antonio)
- Cherry Creek (Denver)
- Miami Beach
From the moment the first car was parked, customer service was the focus of Lone Star Valet’s parking operation. Since then, we’ve evolved into a reputable professional parking company where that same exceptional customer service has dictated everything from our uniforms to our procedures. In that, we have never faltered.
Our founders & management’s simple mission statement encompasses Lone Star Valet’s service standards and expectations. Remarkable customer service defines our company from our valet parking attendants to our executive team and this running mantra is instilled within us from our very first day. And yet, we refuse to stop at customer service. We know the importance of appearing trustworthy which is why we also expect our team members to be well groomed and in proper uniform at all times.
Although an elegant image and outstanding customer service are our foundation, it is also important that we reach beyond what is expected within the valet industry which is why we obsessively monitor risk management, ensuring our clients’ comfort while handling their customers’ or guests’ vehicles.
We are proud to offer our services in the following cities. If you are looking for service in an area not listed, please contact our business development team.
Michael Tatum is President and co-founder of Lone Star Valet. Mr. Tatum attended the University of North Texas where he studied Business Management. He is responsible for overseeing all strategic business operations which ensures that each client receives exceptional customer service from all Lone Star Valet employees. He brings over twenty-five years experience in cultivating businesses and fostering partnerships in the hospitality industry. When he founded what would later be known as Lone Star Valet, Mr. Tatum set out with one goal in mind- providing remarkable customer service to every customer. This responsive, service driven mentality has enabled him to cultivate partnerships with top-tier brands including Bob’s Steak and Chop House, Del Frisco’s Restaurant Group, and The Capital Grille.
Kyle Henry is Senior Vice President of Lone Star Valet. Mr. Henry graduated from Howard Payne University where he studied Business Management. He is responsible for all operational aspects of Lone Star Valet. Mr. Henry utilizes over twenty years of valet experience to maximize parking logistics through proper traffic flow and tailored operational procedures. He has served in multiple capacities during his tenure at Lone Star Valet and oversees a team of professional account managers. While at Lone Star Valet, Mr. Henry has made himself a valuable resource to premier clients, including the Shops at Legacy, UCR Asset Services, Retail Street Advisors, and the Gaedeke Group. Mr. Henry strategizes with his clients to position each venue for success and overcome any parking obstacles they face. He prides himself on ensuring each client experiences a fruitful partnership with Lone Star Valet.
Marcelo Unterbug is the Senior Vice President for Lone Star Valet. He graduated from Mississippi College where he studied Business Administration. He is responsible for identifying and developing new relationships with nationally recognized organizations. Mr. Unterbug brings over fifteen years of sales experience and understands the importance of relationship building and identifying prospective clients’ needs to ensure a fruitful partnership. Marcelo strives to bring solutions to his partners that positively impact the financial dynamics of each account. He also positions himself as a valuable resource to support his partners in reaching their goals.
Erika Flores, Director of Human Resources for Lone Star Valet, is an accomplished Human Resources professional with over 14 years of experience in full cycle recruiting, payroll, employee relations, retention, compensation, and benefits administration. Erika is responsible for all human resources strategies and functions encompassing organizational design, as well as implementing human resource management strategies that enable Lone Star Valet to recruit, train, and retain a high performing and customer service driven workforce.
Nick Clonts is the Risk Manager for Lone Star Valet. He is responsible for facilitating the claim procedure and overall Risk associated with the company. Nick brings over 15 years of experience with valet operations which enables him to understand account logistics and strategically monitor each account for success. Since he joined Lone Star Valet in 2004, Nick has successfully managed high-volume and logistically challenging venues and accounts. He strives to offer each client exceptional customer service through timely and thorough responses.
Lone Star Valet operates under the highest standards so we may guarantee that each of our clients receive phenomenal customer service. We take great care and pride in training our employees to provide the best possible team for each patron. We’re focused on providing the highest quality experience through professional attitude, appearance, and assistance. Lone Star Valet’s service standards include:
“In each market I have used Lone Star Valet, a common thread running through the entire organization has been their punctual, well groomed, properly attired attendants who are courteous and professional to their guests.”
“After a professional presentation of their company skills and expertise, we made the decision to bring Lone Star Valet out to the hotel for a test run weekend. The service was such a success they never left our front drive.”
Lone Star Valet’s corporate operations team boasts over seventy-five years in combined experience in the parking industry. Our team has consulted with groups on everything from hiring and training a new valet company to logistics of future garages and lots.
Our “ready, text, go!” valet program allows guests to alert valet parking attendants when they are ready to leave by phone text. LSgo or “Lone Star go” not only offers reduced wait times and marketing opportunities, but each client that uses LSgo has the opportunity to create personalized response messages to thank their guests for their business, remind them of specials or happy hours, and prompt guests to participate in surveys or reviews.
Park ‘N Stroll
Lone Star Valet’s Park ‘N Stroll system allows your guests to drop their car off at one podium, but pick it up at another while still receiving premium customer service. Park ‘N Stroll promotes walkability on properties, encourages patrons to valet park and stay, and creates exposure for multiple venues.
Lone Star Valet doormen and bellman offer an added amenity for many of our clients. Our doormen and bellmen participate in the same customer service and operations orientation that our valet parking attendants attend, ensuring the highest level of professionalism and courteousness. Our team works to ensure doormen and bellmen cooperate with our valet attendants and clients’ staff to become a seamless addition to our clients’ team.
Employee Shuttle Program
Our Employee Shuttle Program can be the perfect solution for overcrowded parking situations or for individuals looking to monitor employee parking. Lone Star Valet’s Employee Shuttle Program offers courtesy rides for employees from their designated parking place. Our shuttle operator can also take an optional log of who is using the service. Employee Shuttle Programs are tailored to meet the needs of each location.
Concierge on Wheels
Our Concierge on Wheels program is an excellent upgrade if you’re interested in taking your guest experience to an extraordinary level. Lone Star Valet’s Concierge on Wheels greets guests, answers questions, and directs traffic to make sure that your guests have exceedingly superior service the moment they arrive on property until the moment they leave.